Frequently Asked Questions

What makes your service better than the other services I have tried or currently use?

Most media monitoring services rely on technology and self-service solutions only. At Metro Monitor, our combination of cost effective and comprehensive media monitoring service along with a dedicated staff provides our clients with a superior experience unmatched in the media monitoring industry. Our customers provide us with positive feedback everyday on how much value they find in our services. They especially appreciate the fact that any assistance they need is never more than an email or phone call away. Every day, we perform what we like to call "Metro Miracles" on behalf of our clients. Some examples of what our clients are saying can be found on our Testimonials Page.

What media types do you monitor?

TV News | Radio News | Online News | Blogs | Social Media

Metro Monitor is known for our comprehensive approach to TV news monitoring. The backbone of our media monitoring service is our TV news database and video news library in which we record and monitor every local and national TV news program in the United States. In addition to TV news, we monitor many local and national radio news programs, all online news sources such as TV, newspaper, and radio station websites. We also monitor social media conversations for mentions of our clients. Examples of social media platforms we monitor include blogs, hyper-local niche news websites, and Twitter. You can learn more on our Services page.

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Can I order TV news clips and News Monitoring Reports on an as needed basis?

Yes. Metro Monitor can provide same day delivery of any news clip or monitoring reports you need. If you need a quick video news clip or a media monitoring report of media coverage, we can help. Just give us a call at 800-861-5255 and we will get you what you need right away.

Do you require a service contract?

No. You can start or stop service anytime your needs change. We believe that the value of our service and our commitment to continually innovate and invest in taking care of our clients is what will motivate you to stay with us – not a contract. We are proud of the fact that most of our clients have been long term subscribers (many for over ten years).

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What video formats do you provide for video news clips?

We can provide TV news clips in just about any format you need. Most of our clients prefer digital delivery of segments, but we can also provide a DVD of your TV news clips. Formats frequently delivered to our clients include: DVD, Windows Media File, Quicktime, MPEG2, and Flash. All clip formats can be delivered via an emailed link that allows you to quickly view, share, and download your media coverage.

How much does your media monitoring service cost?

Our clients have unique media monitoring needs and a one size fits all approach is not how we price our services. Each client has different needs. Some clients only need to monitor TV news in one city for one topic. Other clients need to monitor all TV news, online news, and social media outlets for many search profiles in all markets. We build custom media monitoring and media analysis solutions for our clients everyday.Contact us and we will build a custom media monitoring solution for your unique needs at a very cost effective rate.

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How much do video news clips cost?

Prices for video clips start as low as $45 per clip and are never more than $95 per segment. Factors that determine pricing for videos include market location and number of segments ordered. Significant discounts on video clips are provided to our subscribers. Most of our clients enjoy unlimited video previews and the ability to edit and save unlimited video clips as part of their subscription to our proactive media monitoring services.

How do you bill me for services?

One time video clip and media monitoring report services are invoiced at the time your order is placed. Subscription services are typically invoiced on a monthly basis, but can be adjusted to fit any billing cycle needed. We accept payment via check and all credit and debit cards.

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How do I place an order for TV news clips or Media Monitoring Services?

To place an order or begin service, please give us a call at 800-861-5255 or visit our Contact page to let us know how we can help.

How timely is your media monitoring information?

Our media database is updated in real time with the latest TV News, Online News, and Social Media content. As soon as information is broadcast, it is available to our clients in the format they need in order to respond and make strategic business decisions.

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Can I get a demonstration of your services?

Yes. We can provide you with a complimentary trial of our services. We can also provide a web based demonstration so you can get to know us better. A full demonstration of our services typically takes no more than fifteen minutes to complete. If you would like to set up a time for a demonstration, please call us at 800-661-5255 so we can find a time that would work best for you.

Do you provide support and training?

Yes. We are available anytime via email and phone to assist with any questions or support you might need.

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Do you provide Media Analysis Services?

Yes. We provide our clients with a variety of web based tools for performing sophisticated media analysis on the media monitoring data we provide. We also have a team of people in our media analysis division that can assist in building highly customized media analysis reports, charts, and graphs. By utilizing our media analysis services, you can not only measure the success of your media efforts, but also gain important insights into the trends that impact your industry.

Who uses your services?

Our client base is as diverse as the news itself. We work with individuals, corporate communications, public relations, and strategic decision makers in just about every field. Key client categories include, Public Relations Firms, Hospitals, Universities, National Government Agencies, State and Local Government Agencies, Non-profit Agencies, Brand Managers, Market Research Firms, and Law Firms. We would love the opportunity to work with you! Please contact us to let us know how we can be of service.

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